Unable to Access Degree Works

Summary

If it has been over 3 years since a student has taken classes they will need to contact the LCC Help Desk for access.

Body

Question:

I am logged into myLCC and/or Banner but keep receiving an error. How do I resolve this?

Answer:

A couple of the errors that come up when accessing Degree Works are listed below.

Error: "HTTP Status 401 - Authentication Failed: Could not find Shep user with username..."

If it has been over three years since you took classes please email the LCC Help Desk or call 517-483-5221 x0. They will generate a ticket to our Degree Works team to have you manually added into that system. 
Degree Works Error HTTP Status 401

Error: "Page cannot be reached?"

Holds on the account such as the "Financial Responsibility Agreement" hold can cause this error. Please get holds removed by contacting the office that put it on your account before using Degree Works.

For directions on how to view holds in Banner visit the article entitled, "Viewing Holds."

Details

Details

Article ID: 805
Created
Tue 11/13/18 2:46 PM
Modified
Wed 5/1/24 9:37 PM

Related Articles

Related Articles (5)

Financial Responsibility Agreement needs to be done every 3 months. A registration hold is placed on a students record until it's done.
Steps to locate your EDP in Degree Works.
To stay connected to Degree Works turn off your WIFI and connect to a LAN.
Chrome 44 does not work with Degree Works. Please use a different browser.
How to view holds in Banner.